Cancellation & Refund Policy

1. Advance amount collected for confirmation will not be refundable on cancellation. The amount collected can be carry forward to your future booking. To avail this facility, cancellation must be informed 2+days prior to your booking date.
2. Cancellation should be intimated through e-mail.
3. Rescheduled date should be informed 7+ days prior to check-in. Amendments possible only as per the rate and availability.
4. If we cancel a booking due to natural calamities, strike or any circumstances beyond our control, bookings can be rescheduled or you are entitled for a full refund. Management will not be liable for the charges incurred for re-arranging your travel plans.
5. Rescheduled booking will not be possible during weekends, holidays and peak dates.
6. Rescheduled booking must occur only after 7 days of your cancelled date.
7. A rescheduled booking can be done from 7th day to 365 day of original booking date.
8. Resheduling criteria will be decided by the houseboat Management only.
9. Once the booking is rescheduled, it cannot be rescheduled again.
10. It is not possible to change type of boat, number of passengers or number of bedrooms in the rescheduled booking.